How does payment work?
Lessons must be paid for in a minimum of groups of two unless previously discussed with the instructor. We can now accept credit card payments for lessons, in addition to e-transfer, cheque, and cash payments.
Please note that cheques must be addressed to “The Equine Connection Therapeutic Riding and Learning Centre.” We understand that this is cumbersome to write, so we do have a stamp with our name on it if you prefer.
What is the cancellation policy?
We require 24 hours notice for cancellation of a scheduled lesson. This gives us time to schedule another lesson to take your place and notify all of our volunteers of the schedule change. If notice is not given, or is given less than 24 hours prior to the lesson, you will be charged a cancellation fee at the discretion of the instructor.
What should the rider wear/bring for their lesson?
What should the rider wear?
In the Spring/Summer when we are outside:
Please, DO NOT wear or bring:
What happens in inclement weather?
Due to the fact that we operate on a farm with horses, weather must always be taken into consideration for safety reasons. If there are thunderstorms, high winds, strong rain, the ambient temperature is below -15C or snow storms, lessons will be cancelled.
This is up to the discretion of the instructor, and you will be contacted a minimum of 2 hours prior to the lesson. You will not be charged for these cancellations. Please note that unless you are contacted by the instructor, the lesson is not cancelled. Failure to attend the lesson is considered a cancellation with less than 24 hours notice and you will be subject to a cancellation fee.
Are there any rules for coming to the farm?
Please respect the following general safety rules:
My child really wants to ride a specific horse, why can't that always be a guarantee?
Although a horse may only appear to be walking in a lesson, they are making a large number of minute muscle adjustments and having to deal with an unbalanced rider, which can cause soreness in the horse.
They are also highly attuned to the emotional state of the rider and people around them, which can be distressing at times. Due to how hard these horses work, the use of the horses is limited and up to the instructor. It is for this reason that some horses cannot be used if they have already had multiple lessons.
Our horses take really good care of their riders, we want to do the same for them!
Can you send us an invoice for lessons?
For our new riders and families, we have a list of frequently asked questions to help prepare you for the first session. Please feel free to contact us with any questions you have that haven't been addressed on this page..
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